In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 2025 - 23:08 UTC
Nov 13, 2025 - 23:08 UTC
Scheduled - We are currently performing maintenance on our systems and users may experience issues registering new user accounts on registration.arcserve.com.
Nov 13, 2025 23:08 - Nov 14, 2025 23:08 UTC
Nov 13, 2025 23:08 - Nov 14, 2025 23:08 UTC
Arcserve Cloud Console (Cloud Direct / UDP)
Operational
Arcserve Cloud Direct
Operational
Arcserve Cloud Direct JP
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Operational
Arcserve Cloud Direct US-CA
?
Operational
Arcserve Cloud Direct US-NY
?
Operational
Arcserve Cloud Direct UK
?
Operational
Arcserve Cloud Direct DraaS UK/EMEA
?
Operational
Arcserve Cloud Direct DraaS USA
?
Operational
Arcserve UDP Cloud Hybrid
Operational
Arcserve UDP Cloud Hybrid AWS
?
Operational
Arcserve UDP Cloud Hybrid JP
?
Operational
Arcserve UDP Cloud Hybrid US-CA
?
Operational
Arcserve UDP Cloud Hybrid UK
?
Operational
OneSystem - onesystem.storagecraft.com
Operational
OneSystem - onesystem.exablox.com
Operational
Management Portals
Under Maintenance
License Management Portal EU
?
Under Maintenance
License Management Portal US
?
Under Maintenance
Arcserve License Portal – AERP
Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Arcserve Planned Maintenance Notification: Cloud Hybrid instances AWS, starting on Nov 17, 2025, Time: 03:30 AM UTC Nov 17, 2025 03:30-12:30 UTC
As part of the scheduled maintenance, we will be performing scheduled maintenance on our Cloud Infrastructure to apply the latest Cumulative Update for Windows Server and Security Updates.
Maintenance Schedule
Start: 17th November 2025, 03:30 AM UTC
End: 17th November 2025, 12:30 PM UTC
Duration: Up to 9 hours
Arcserve UDP Service Interruptions:
We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.
Affected Services:
All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.
If you have any questions or need assistance in planning for this maintenance, please contact our support team.
Regards,
Arcserve Support
Posted on Nov 07, 2025 - 11:48 UTC
Maintenance Schedule
Start: 17th November 2025, 03:30 AM UTC
End: 17th November 2025, 12:30 PM UTC
Duration: Up to 9 hours
Arcserve UDP Service Interruptions:
We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.
Affected Services:
All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.
If you have any questions or need assistance in planning for this maintenance, please contact our support team.
Regards,
Arcserve Support
Posted on Nov 07, 2025 - 11:48 UTC
Arcserve Planned Maintenance Notification: Cloud Hybrid instances UK, starting on Nov 18, 2025, Time: 03:30 AM UTC Nov 18, 2025 03:30-12:30 UTC
As part of the scheduled maintenance, we will be performing scheduled maintenance on our Cloud Infrastructure to apply the latest Cumulative Update for Windows Server and Security Updates.
Maintenance Schedule
Start: 18th November 2025, 03:30 AM UTC
End: 18th November 2025, 12:30 PM UTC
Duration: Up to 9 hours
Arcserve UDP Service Interruptions:
We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.
Affected Services:
All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.
If you have any questions or need assistance in planning for this maintenance, please contact our support team.
Regards,
Arcserve Support
Posted on Nov 07, 2025 - 11:50 UTC
Maintenance Schedule
Start: 18th November 2025, 03:30 AM UTC
End: 18th November 2025, 12:30 PM UTC
Duration: Up to 9 hours
Arcserve UDP Service Interruptions:
We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.
Affected Services:
All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.
If you have any questions or need assistance in planning for this maintenance, please contact our support team.
Regards,
Arcserve Support
Posted on Nov 07, 2025 - 11:50 UTC
Arcserve Planned Maintenance Notification: Cloud Hybrid instances US, starting on Nov 19, 2025, Time: 03:30 AM UTC Nov 19, 2025 03:30-12:30 UTC
As part of the scheduled maintenance, we will be performing scheduled maintenance on our Cloud Infrastructure to apply the latest Cumulative Update for Windows Server and Security Updates.
Maintenance Schedule
Start: 19th November 2025, 03:30 AM UTC
End: 19th November 2025, 12:30 PM UTC
Duration: Up to 9 hours
Arcserve UDP Service Interruptions:
We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.
Affected Services:
All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.
If you have any questions or need assistance in planning for this maintenance, please contact our support team.
Regards,
Arcserve Support
Posted on Nov 07, 2025 - 11:53 UTC
Maintenance Schedule
Start: 19th November 2025, 03:30 AM UTC
End: 19th November 2025, 12:30 PM UTC
Duration: Up to 9 hours
Arcserve UDP Service Interruptions:
We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.
Affected Services:
All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.
If you have any questions or need assistance in planning for this maintenance, please contact our support team.
Regards,
Arcserve Support
Posted on Nov 07, 2025 - 11:53 UTC
Arcserve Planned Maintenance Notification: Cloud Hybrid instances, starting on November 20, 2025, 12:30 pm (JPT) - 2025年 11月 20日(木) pm 12:30 (日本時間) Nov 20, 2025 03:30-13:30 UTC
お客様各位
平素より、弊社 Arcserve UDP Cloud Hybrid をご利用頂き誠にありがとうございます。
この度 Arcserve では、クラウド サービスに関連するメンテナンスを以下の通り予定しております。
[期間]
2025年11月20日(木) 12:30 - 2025年11月20日(木) 22:30 (日本時間)
[対象]
JPN (東日本) リージョン
JPN (西日本) リージョン
[内容/影響]
本メンテナンスでは、プラットフォーム上のソフトウェア アップデートを予定しております。
お客様ご利用製品についての影響については以下をご確認ください。
* 期間中、該当インスタンスへのアクセスおよびレプリケート ジョブが断続的に停止する可能性があります。
* メンテナンス期間内にレプリケート ジョブが行われていた場合、メンテナンス終了後自動的に複製が開始されます。
* メンテナンス期間中の Cloud Hybrid を起点とする Microsoft 365 のバックアップ ジョブは失敗する可能性があります。
* 期間中は断続的な発生が予想されます。本影響について懸念がある場合、事前にジョブの実行時間をメンテナンス時間外に変更することをお勧めします。
弊社では万全の体制で対応する予定ですが、該当期間中に何かお気づきの点がございましたら弊社サポートセンターまでご連絡ください。
※1
定期(月次)メンテナンスについての詳細は、以下のサイトを確認ください。
Arcserve UDP Cloud Hybrid の定期 (月次) メンテナンスについて
https://support.arcserve.com/s/article/Planned-Monthly-Maintenance-Information-JP?language=ja
【Arcserve Japanサポート】
サポートポータル： https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660（営業時間：平日 9：00～17：30)
Dear Customer
Thank you for using Arcserve Cloud Service (UDP Cloud Hybrid).
This is to inform that we are planning to perform the following maintenance related to cloud services.
Thursday, November 20 (Thu), 2025, 12:30 pm - Thursday, November 20, 2025, 10:30 pm / (Japan time)
[Target]
JPN (East Japan) Region
JPN (West Japan) Region
[Description/Impact]
During this maintenance, our team will be performing software updates and optimizations to ensure the highest level of security and performance.
Please check the following for the impact on your product.
・During this period access to the instance and replication jobs may be intermittently stopped.
・If a replication job is started during the maintenance period, replication will restart automatically after the maintenance ends.
・Microsoft 365 backup jobs originating from Cloud Hybrid during the maintenance window may fail.
・Intermittent occurrence of the above mentioned is expected during the maintenance period. If you are concerned about this impact, we recommend that you change the execution time.
If you are concerned about this impact we recommend that you change the execution time to outside of the maintenance window in advance.
Please contact our Support Center if you have any concerns during this time.
※1
For more information on regular (monthly) maintenance, please refer to the following website.
https://support.arcserve.com/s/article/Planned-Monthly-Maintenance-Information-JP?language=ja
Arcserve Japan Support
Support Portal: https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660 (Business hours: 9:00 - 17:30 weekdays)
Posted on Nov 07, 2025 - 16:34 UTC
平素より、弊社 Arcserve UDP Cloud Hybrid をご利用頂き誠にありがとうございます。
この度 Arcserve では、クラウド サービスに関連するメンテナンスを以下の通り予定しております。
[期間]
2025年11月20日(木) 12:30 - 2025年11月20日(木) 22:30 (日本時間)
[対象]
JPN (東日本) リージョン
JPN (西日本) リージョン
[内容/影響]
本メンテナンスでは、プラットフォーム上のソフトウェア アップデートを予定しております。
お客様ご利用製品についての影響については以下をご確認ください。
* 期間中、該当インスタンスへのアクセスおよびレプリケート ジョブが断続的に停止する可能性があります。
* メンテナンス期間内にレプリケート ジョブが行われていた場合、メンテナンス終了後自動的に複製が開始されます。
* メンテナンス期間中の Cloud Hybrid を起点とする Microsoft 365 のバックアップ ジョブは失敗する可能性があります。
* 期間中は断続的な発生が予想されます。本影響について懸念がある場合、事前にジョブの実行時間をメンテナンス時間外に変更することをお勧めします。
弊社では万全の体制で対応する予定ですが、該当期間中に何かお気づきの点がございましたら弊社サポートセンターまでご連絡ください。
※1
定期(月次)メンテナンスについての詳細は、以下のサイトを確認ください。
Arcserve UDP Cloud Hybrid の定期 (月次) メンテナンスについて
https://support.arcserve.com/s/article/Planned-Monthly-Maintenance-Information-JP?language=ja
【Arcserve Japanサポート】
サポートポータル： https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660（営業時間：平日 9：00～17：30)
Dear Customer
Thank you for using Arcserve Cloud Service (UDP Cloud Hybrid).
This is to inform that we are planning to perform the following maintenance related to cloud services.
Thursday, November 20 (Thu), 2025, 12:30 pm - Thursday, November 20, 2025, 10:30 pm / (Japan time)
[Target]
JPN (East Japan) Region
JPN (West Japan) Region
[Description/Impact]
During this maintenance, our team will be performing software updates and optimizations to ensure the highest level of security and performance.
Please check the following for the impact on your product.
・During this period access to the instance and replication jobs may be intermittently stopped.
・If a replication job is started during the maintenance period, replication will restart automatically after the maintenance ends.
・Microsoft 365 backup jobs originating from Cloud Hybrid during the maintenance window may fail.
・Intermittent occurrence of the above mentioned is expected during the maintenance period. If you are concerned about this impact, we recommend that you change the execution time.
If you are concerned about this impact we recommend that you change the execution time to outside of the maintenance window in advance.
Please contact our Support Center if you have any concerns during this time.
※1
For more information on regular (monthly) maintenance, please refer to the following website.
https://support.arcserve.com/s/article/Planned-Monthly-Maintenance-Information-JP?language=ja
Arcserve Japan Support
Support Portal: https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660 (Business hours: 9:00 - 17:30 weekdays)
Posted on Nov 07, 2025 - 16:34 UTC