In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 2026 - 03:30 UTC
Scheduled - As part of the scheduled maintenance, we will be performing scheduled maintenance on our Cloud Infrastructure to apply the latest Cumulative Update for Windows Server and Security Updates.
The maintenance activity is not expected to impact Arcserve UDP services or replication jobs. No action is required from your side during the maintenance window.
Maintenance Schedule
Start: June 10th 2026, 03:30 AM UTC End: June 10th 2026, 01:30 PM UTC
Duration: Up to 10 hours
Arcserve UDP Service Maintenance:
Arcserve UDP operations are expected to continue without interruption. If you experience any unexpected issues or require assistance, please reach out to Arcserve Support.
Regards, Arcserve Support
Jun 10, 202603:30-13:30 UTC
Arcserve Cloud Console (Cloud Direct / UDP)
Operational
As part of the scheduled maintenance, we will be performing scheduled maintenance on our Cloud Infrastructure to apply the latest Cumulative Update for Windows Server and Security Updates.
Maintenance Schedule
Start: June 16th 2026, 03:30 AM UTC End: June 16th 2026, 01:30 PM UTC
Duration: Up to 10 hours
Arcserve UDP Service Interruptions:
We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.
Affected Services:
All Windows Server instances within the affected regions may experience brief periods of downtime during this update process. If you have any questions or need assistance in planning for this maintenance, please contact our support team.
Regards, Arcserve Support Posted on
May 26, 2026 - 08:47 UTC
As part of the scheduled maintenance, we will be performing scheduled maintenance on our Cloud Infrastructure to apply the latest Cumulative Update for Windows Server and Security Updates.
Maintenance Schedule
Start: June 17th 2026, 03:30 AM UTC End: June 17th 2026, 01:30 PM UTC
Duration: Up to 10 hours
Arcserve UDP Service Interruptions:
We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.
Affected Services:
All Windows Server instances within the affected regions may experience brief periods of downtime during this update process. If you have any questions or need assistance in planning for this maintenance, please contact our support team.
Regards, Arcserve Support Posted on
May 26, 2026 - 08:50 UTC
Thank you for using Arcserve Cloud Service (UDP Cloud Hybrid). This is to inform that we are planning to perform the following maintenance related to cloud services.
Thursday, June 18 (Thu), 2026, 12:30 pm - Thursday, June 18, 2026, 10:30 pm / (Japan time)
[Target] JPN (East Japan) Region JPN (West Japan) Region
[Description/Impact] During this maintenance, our team will be performing software updates and optimizations to ensure the highest level of security and performance. Please check the following for the impact on your product.
・During this period access to the instance and replication jobs may be intermittently stopped. ・If a replication job is started during the maintenance period, replication will restart automatically after the maintenance ends. ・Microsoft 365 backup jobs originating from Cloud Hybrid during the maintenance window may fail. ・Intermittent occurrence of the above mentioned is expected during the maintenance period. If you are concerned about this impact, we recommend that you change the execution time.
If you are concerned about this impact we recommend that you change the execution time to outside of the maintenance window in advance. Please contact our Support Center if you have any concerns during this time.
Arcserve Japan Support Support Portal: https://support.arcserve.com/s/?language=ja Tel: 0120-702-660 (Business hours: 9:00 - 17:30 weekdays) Posted on
May 26, 2026 - 00:40 UTC
Past Incidents
Jun 10, 2026
Unresolved incident: Arcserve Planned Maintenance Notification: Cloud Hybrid UK – No Impact to UDP Services Starting on June 10th, 2026, Time: 03:30 AM UTC.
Completed -
The scheduled maintenance has been completed.
Jun 9, 13:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 03:30 UTC
Scheduled -
As part of the scheduled maintenance, we will be performing scheduled maintenance on our Cloud Infrastructure to apply the latest Cumulative Update for Windows Server and Security Updates.
The maintenance activity is not expected to impact Arcserve UDP services or replication jobs. No action is required from your side during the maintenance window.
Maintenance Schedule
Start: June 9th 2026, 03:30 AM UTC End: June 9th 2026, 01:30 PM UTC
Duration: Up to 10 hours
Arcserve UDP Service Maintenance:
Arcserve UDP operations are expected to continue without interruption. If you experience any unexpected issues or require assistance, please reach out to Arcserve Support.
Resolved -
A number of customers utilizing our Cloud Direct product may have experienced issues in accessing the portal and backup issues at this time due to a internal system issue. This has since been resolved and any backup issues seen will resolve on the next sync.
Jun 3, 03:00 UTC
Resolved -
This incident has been resolved.
Jun 2, 08:34 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 2, 07:57 UTC
Identified -
A number of customers utilizing our JP1 Data Centre may experience delays or issues performing replications to Arcserve Cloud. Our team is working to restore service, and we will provide periodic updates.
Resolved -
This incident has been resolved.
May 31, 21:24 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 31, 15:20 UTC
Identified -
A number of customers utilising our New York/New Jersey Data Centre may experience delays or issues performing backups and restores. Our engineering team IS working to restore service.
May 31, 13:18 UTC
Resolved -
This incident has been resolved.
May 29, 10:04 UTC
Identified -
We're currently aware of a connectivity issue affecting our NY/New Jersey datacenter for the Cloud Direct product. Users may experience delays in backups when writing to these datacenters.
Other locations are unaffected and we will update you shortly when normal service has resumed.
May 29, 07:52 UTC
Resolved -
This incident has been resolved.
May 28, 17:53 UTC
Monitoring -
Service has now been restored and we are monitoring for further issues.
May 28, 15:42 UTC
Identified -
There is currently a temporary outage affecting our New Jersey/New York datacenter that may cause interruptions with some customer's Cloud Direct backups.
We are working to restore service as soon as possible.
May 28, 15:36 UTC