All Systems Operational

Uptime over the past 90 days. View historical uptime.
Arcserve Cloud Console (Cloud Direct / UDP) Operational
90 days ago
99.85 % uptime
Today
Arcserve Cloud Direct Operational
90 days ago
99.94 % uptime
Today
Arcserve Cloud Direct JP Operational
90 days ago
99.97 % uptime
Today
Arcserve Cloud Direct US-CA Operational
90 days ago
99.97 % uptime
Today
Arcserve Cloud Direct US-NY Operational
90 days ago
99.85 % uptime
Today
Arcserve Cloud Direct UK Operational
90 days ago
99.97 % uptime
Today
Arcserve Cloud Direct DraaS UK/EMEA Operational
Arcserve Cloud Direct DraaS USA Operational
Arcserve UDP Cloud Hybrid Operational
90 days ago
99.99 % uptime
Today
Arcserve UDP Cloud Hybrid AWS Operational
90 days ago
100.0 % uptime
Today
Arcserve UDP Cloud Hybrid JP Operational
90 days ago
99.98 % uptime
Today
Arcserve UDP Cloud Hybrid US-CA Operational
90 days ago
100.0 % uptime
Today
Arcserve UDP Cloud Hybrid UK Operational
90 days ago
100.0 % uptime
Today
OneSystem - onesystem.storagecraft.com Operational
90 days ago
100.0 % uptime
Today
OneSystem - onesystem.exablox.com Operational
90 days ago
100.0 % uptime
Today
Management Portals Operational
90 days ago
100.0 % uptime
Today
License Management Portal EU Operational
90 days ago
100.0 % uptime
Today
License Management Portal US Operational
90 days ago
100.0 % uptime
Today
Arcserve License Portal – AERP Operational
90 days ago
100.0 % uptime
Today
Arcserve Academy Operational
90 days ago
100.0 % uptime
Today
Arcserve Academy Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Arcserve Planned Maintenance Notification: Cloud Console – 2nd July, 2026 @ 00:30 UTC Jul 2, 2026 00:30-03:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jun 30, 2026 - 19:21 UTC
Scheduled - As part of our continued efforts to provide stable and reliable services, we will be performing scheduled maintenance on the Arcserve Cloud Console portal. During this maintenance window, the portal will be inaccessible. However, scheduled backup jobs will continue to run and will not be impacted.

Maintenance Start: 2nd July, 2026 @ 00:30 UTC
Maintenance End: 2nd July, 2026 @ 03:30 UTC

Maintenance Duration: 180 Minutes

Affected Service: Arcserve Cloud Console (Cloud Direct / UDP)

Impact:
Cloud Console portal access will be unavailable during the maintenance window.
Scheduled backup jobs will continue to operate normally and will not be affected.

For any additional questions or assistance, please contact Arcserve Support:
https://support.arcserve.com

Regards,
Arcserve Support
Jun 30, 2026 - 19:19 UTC
Jul 1, 2026

No incidents reported today.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026
Network Upgrade NY
Completed - The scheduled maintenance has been completed.
Jun 25, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 14:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 25, 14:25 UTC
Jun 24, 2026
Network Upgrade NY.
Completed - The scheduled maintenance has been completed.
Jun 24, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 15:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 24, 14:48 UTC
Jun 23, 2026
Network Upgrade NY.
Completed - The scheduled maintenance has been completed.
Jun 23, 16:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 14:58 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 23, 14:57 UTC
Jun 22, 2026
Network Upgrade Ny1
Completed - The scheduled maintenance has been completed.
Jun 22, 22:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 21:15 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 22, 21:07 UTC
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026
Arcserve Planned Maintenance Notification: Cloud Hybrid instances, starting on June 18, 2026, 12:30 pm (JPT) - 2026年 6月 18日(木) pm 12:30 (日本時間)
Completed - The scheduled maintenance has been completed.
Jun 18, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 03:30 UTC
Scheduled - お客様各位

平素より、弊社 Arcserve UDP Cloud Hybrid をご利用頂き誠にありがとうございます。
この度 Arcserve では、クラウド サービスに関連するメンテナンスを以下の通り予定しております。



[期間]
2026年06月18日(木) 12:30 - 2026年06月18日(木) 22:30 (日本時間)

[対象]
JPN (東日本) リージョン
JPN (西日本) リージョン

[内容/影響]
本メンテナンスでは、セキュリティ更新プログラム／累積更新プログラム（2026年6月）の適用を予定しております。
お客様ご利用製品への影響については以下を確認ください。


* 期間中、該当インスタンスへのアクセスおよびレプリケート ジョブが断続的に停止する可能性があります。
* メンテナンス期間内にレプリケート ジョブが行われていた場合、メンテナンス終了後自動的に複製が開始されます。
* メンテナンス期間中の Cloud Hybrid を起点とする Microsoft 365 のバックアップ ジョブは失敗する可能性があります。
* 期間中は断続的な発生が予想されます。本影響について懸念がある場合、事前にジョブの実行時間をメンテナンス時間外に変更することをお勧めします。

弊社では万全の体制で対応する予定ですが、該当期間中に何かお気づきの点がございましたら弊社サポートセンターまでご連絡ください。

※1
定期(月次)メンテナンスについての詳細は、以下のサイトを確認ください。
Arcserve UDP Cloud Hybrid の定期 (月次) メンテナンスについて
https://support.arcserve.com/s/article/Planned-Monthly-Maintenance-Information-JP?language=ja

【Arcserve Japanサポート】
サポートポータル： https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660（営業時間：平日 9：00～17：30)



Dear Customer

Thank you for using Arcserve Cloud Service (UDP Cloud Hybrid).
This is to inform that we are planning to perform the following maintenance related to cloud services.


Thursday, June 18 (Thu), 2026, 12:30 pm - Thursday, June 18, 2026, 10:30 pm / (Japan time)

[Target]
JPN (East Japan) Region
JPN (West Japan) Region

[Description/Impact]
During this maintenance, our team will be performing software updates and optimizations to ensure the highest level of security and performance.
Please check the following for the impact on your product.


・During this period access to the instance and replication jobs may be intermittently stopped.
・If a replication job is started during the maintenance period, replication will restart automatically after the maintenance ends.
・Microsoft 365 backup jobs originating from Cloud Hybrid during the maintenance window may fail.
・Intermittent occurrence of the above mentioned is expected during the maintenance period. If you are concerned about this impact, we recommend that you change the execution time.

If you are concerned about this impact we recommend that you change the execution time to outside of the maintenance window in advance.
Please contact our Support Center if you have any concerns during this time.

※1
For more information on regular (monthly) maintenance, please refer to the following website.
https://support.arcserve.com/s/article/Planned-Monthly-Maintenance-Information-JP?language=ja

Arcserve Japan Support
Support Portal: https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660 (Business hours: 9:00 - 17:30 weekdays)
May 26, 00:40 UTC
Jun 17, 2026
Arcserve Planned Maintenance Notification: Cloud Hybrid UK, starting on June 17th, 2026, Time: 03:30 AM UTC
Completed - The scheduled maintenance has been completed.
Jun 17, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 03:30 UTC
Scheduled - As part of the scheduled maintenance, we will be performing scheduled maintenance on our Cloud Infrastructure to apply the latest Cumulative Update for Windows Server and Security Updates.

Maintenance Schedule

Start: June 17th 2026, 03:30 AM UTC
End: June 17th 2026, 01:30 PM UTC

Duration: Up to 10 hours

Arcserve UDP Service Interruptions:

We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.

Affected Services:

All Windows Server instances within the affected regions may experience brief periods of downtime during this update process. If you have any questions or need assistance in planning for this maintenance, please contact our support team.

Regards,
Arcserve Support
May 26, 08:50 UTC
← Incident History Powered by Atlassian Statuspage