Arcserve Planned Maintenance Notification: Cloud Hybrid instances, starting on September 18, 2025, 12:30 pm (JPT) - 2025年 9月 18日(木) pm 12:30 (日本時間)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 2025 - 03:30 UTC
Scheduled - お客様各位

平素より、弊社 Arcserve UDP Cloud Hybrid をご利用頂き誠にありがとうございます。
この度 Arcserve では、クラウド サービスに関連するメンテナンスを以下の通り予定しております。



[期間]
2025年09月18日(木) 12:30 - 2025年09月18日(木) 22:30 (日本時間)

[対象]
JPN (東日本) リージョン
JPN (西日本) リージョン

[内容/影響]
本メンテナンスでは、セキュリティ更新プログラム／累積更新プログラム（2025年9月）の適用を予定しております。
お客様ご利用製品への影響については以下を確認ください。


* 期間中、該当インスタンスへのアクセスおよびレプリケート ジョブが断続的に停止する可能性があります。
* メンテナンス期間内にレプリケート ジョブが行われていた場合、メンテナンス終了後自動的に複製が開始されます。
* メンテナンス期間中の Cloud Hybrid を起点とする Microsoft 365 のバックアップ ジョブは失敗する可能性があります。
* 期間中は断続的な発生が予想されます。本影響について懸念がある場合、事前にジョブの実行時間をメンテナンス時間外に変更することをお勧めします。

弊社では万全の体制で対応する予定ですが、該当期間中に何かお気づきの点がございましたら弊社サポートセンターまでご連絡ください。

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定期(月次)メンテナンスについての詳細は、以下のサイトを確認ください。
Arcserve UDP Cloud Hybrid の定期 (月次) メンテナンスについて
https://support.arcserve.com/s/article/Planned-Monthly-Maintenance-Information-JP?language=ja

【Arcserve Japanサポート】
サポートポータル： https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660（営業時間：平日 9：00～17：30)



Dear Customer

Thank you for using Arcserve Cloud Service (UDP Cloud Hybrid).
This is to inform that we are planning to perform the following maintenance related to cloud services.


Thursday, September 18 (Thu), 2025, 12:30 pm - Thursday, September 18, 2025, 10:30 pm / (Japan time)

[Target]
JPN (East Japan) Region
JPN (West Japan) Region

[Description/Impact]
During this maintenance, our team will be performing software updates and optimizations to ensure the highest level of security and performance.
Please check the following for the impact on your product.


・During this period access to the instance and replication jobs may be intermittently stopped.
・If a replication job is started during the maintenance period, replication will restart automatically after the maintenance ends.
・Microsoft 365 backup jobs originating from Cloud Hybrid during the maintenance window may fail.
・Intermittent occurrence of the above mentioned is expected during the maintenance period. If you are concerned about this impact, we recommend that you change the execution time.

If you are concerned about this impact we recommend that you change the execution time to outside of the maintenance window in advance.
Please contact our Support Center if you have any concerns during this time.

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For more information on regular (monthly) maintenance, please refer to the following website.
https://support.arcserve.com/s/article/Planned-Monthly-Maintenance-Information-JP?language=ja

Arcserve Japan Support
Support Portal: https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660 (Business hours: 9:00 - 17:30 weekdays)
Sep 18, 2025 03:30-13:30 UTC
Uptime over the past 90 days. View historical uptime.
Arcserve Cloud Console (Cloud Direct / UDP) Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Direct Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Direct JP ? Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Direct US-CA ? Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Direct US-NY ? Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Direct UK ? Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Direct DraaS UK/EMEA ? Operational
Arcserve Cloud Direct DraaS USA ? Operational
Arcserve UDP Cloud Hybrid Under Maintenance
90 days ago
99.75 % uptime
Today
Arcserve UDP Cloud Hybrid AWS ? Operational
90 days ago
100.0 % uptime
Today
Arcserve UDP Cloud Hybrid JP ? Under Maintenance
90 days ago
99.66 % uptime
Today
Arcserve UDP Cloud Hybrid US-CA ? Operational
90 days ago
99.36 % uptime
Today
Arcserve UDP Cloud Hybrid UK ? Operational
90 days ago
100.0 % uptime
Today
OneSystem - onesystem.storagecraft.com Operational
90 days ago
100.0 % uptime
Today
OneSystem - onesystem.exablox.com Operational
90 days ago
100.0 % uptime
Today
Management Portals Operational
90 days ago
100.0 % uptime
Today
License Management Portal EU ? Operational
90 days ago
100.0 % uptime
Today
License Management Portal US ? Operational
90 days ago
100.0 % uptime
Today
Arcserve License Portal – AERP Operational
90 days ago
99.35 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 18, 2025

Unresolved incident: Arcserve Planned Maintenance Notification: Cloud Hybrid instances, starting on September 18, 2025, 12:30 pm (JPT) - 2025年 9月 18日(木) pm 12:30 (日本時間).

Sep 17, 2025
Arcserve Planned Maintenance Notification: Cloud Hybrid instances US, starting on Sept 17, 2025, Time: 03:30 AM UTC
Completed - The scheduled maintenance has been completed.
Sep 17, 12:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 03:30 UTC
Scheduled - As part of this maintenance, we will be applying critical updates, including:

Microsoft Security Updates released in Aug-September 2025
Microsoft SQL Updates related to the latest UDP version

These updates are essential to maintain the stability, performance, and security of your instances following the recent upgrade to the latest UDP build. We recommend reviewing your backup/replication schedules and ensuring all critical data is secured prior to the maintenance window.

Maintenance Window:

Date: Sept 17th, 2025
Start Time: 03:30 AM UTC

Duration: Up to 9 hours

Arcserve UDP Service Interruptions:

We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.

Affected Services:

All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.
If you have any questions or require assistance in planning, please feel free to reach out to our support team.
Sep 4, 07:08 UTC
Arcserve Planned Maintenance Notification: Cloud Console - September 17th, 2025 @ 01:15 UTC
Completed - The scheduled maintenance has been completed.
Sep 17, 03:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 01:12 UTC
Scheduled - As part of our continued efforts to provide stable services, we are performing maintenance on the Cloud Console portal. During this time the portal will be inaccessible, however, scheduled backup jobs will not be impacted.

Maintenance Start: September 17th, 2025 @ 1:30 UTC
Maintenance End: September 17th 2025 @ 4:00 UTC

For any additional queries, please contact us through: https://support.arcserve.com

Regards,
Arcserve Support
Sep 16, 17:09 UTC
Sep 16, 2025
Further Cloud Console Maintenance - Partial Outage Ongoing
Resolved - This incident has been resolved and all Cloud Console services are operational.

Regards,
Arcserve Support
Sep 16, 16:46 UTC
Identified - As part of our ongoing maintenance on Cloud Console, User Registration and User Management is currently non-operational on cloud console.

Once the work has been completed, we will update this status page and normal functionality will resume.
Aug 2, 15:15 UTC
Arcserve Planned Maintenance Notification: Cloud Hybrid instances UK, starting on Sept 16, 2025, Time: 03:30 AM UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 11:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 03:30 UTC
Scheduled - As part of this maintenance, we will be applying critical updates, including:

Microsoft Security Updates released in Aug-September 2025
Microsoft SQL Updates related to the latest UDP version

These updates are essential to maintain the stability, performance, and security of your CH instances following the recent upgrade to the latest UDP build. We recommend reviewing your backup/replication schedules and ensuring all critical data is secured prior to the maintenance window.

Maintenance Window:

Date: Sept 16th, 2025
Start Time: 03:30 AM UTC

Duration: Up to 9 hours

Arcserve UDP Service Interruptions:

We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.

Affected Services:

All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.
If you have any questions or require assistance in planning, please feel free to reach out to our support team.
Sep 4, 07:07 UTC
Sep 15, 2025
Arcserve Planned Maintenance Notification: Cloud Hybrid instances AWS, starting on Sept 15, 2025, Time: 03:30 AM UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 11:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 03:30 UTC
Scheduled - As part of this maintenance, we will be applying critical updates, including:

Microsoft Security Updates released in Aug-September 2025
Microsoft SQL Updates related to the latest UDP version

These updates are essential to maintain the stability, performance, and security of your instances following the recent upgrade to the latest UDP build. We recommend reviewing your backup/replication schedules and ensuring all critical data is secured prior to the maintenance window.

Maintenance Window:

Date: Sept 15th, 2025
Start Time: 03:30 AM UTC

Duration: Up to 9 hours

Arcserve UDP Service Interruptions:

We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.

Affected Services:

All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.
If you have any questions or require assistance in planning, please feel free to reach out to our support team.
Sep 4, 07:04 UTC
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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