Monitoring - A fix has been implemented and we are monitoring the results.
May 06, 2025 - 07:38 UTC
May 06, 2025 - 07:38 UTC
Identified - The issue has been identified and a fix is being implemented.
May 05, 2025 - 09:22 UTC
May 05, 2025 - 09:22 UTC
Investigating - We are experiencing some issues with OneSystem where some Onexafe nodes are not able to communicate with OneSystem. Our engineers are actively working to resolve this issue, and we shall keep you posted as we progress.
May 05, 2025 - 06:45 UTC
May 05, 2025 - 06:45 UTC
Arcserve Cloud Console (Cloud Direct / UDP)
Operational
Arcserve Cloud Direct
Operational
Arcserve Cloud Direct JP
?
Operational
Arcserve Cloud Direct US-CA
?
Operational
Arcserve Cloud Direct US-NY
?
Operational
Arcserve Cloud Direct UK
?
Operational
Arcserve Cloud Direct DraaS UK/EMEA
?
Operational
Arcserve Cloud Direct DraaS USA
?
Operational
Arcserve UDP Cloud Hybrid
Operational
Arcserve UDP Cloud Hybrid AWS
?
Operational
Arcserve UDP Cloud Hybrid JP
?
Operational
Arcserve UDP Cloud Hybrid US-CA
?
Operational
Arcserve UDP Cloud Hybrid UK
?
Operational
OneSystem - onesystem.storagecraft.com
Operational
OneSystem - onesystem.exablox.com
Degraded Performance
Management Portals
Operational
License Management Portal EU
?
Operational
License Management Portal US
?
Operational
Arcserve License Portal – AERP
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Arcserve Planned Maintenance Notification: Cloud Hybrid instances AWS, starting on June 16th, 2025, Time: 03:30 AM UTC Jun 16, 2025 03:30-12:30 UTC
We will be performing scheduled maintenance on our Cloud Infrastructure to apply the latest Cumulative Update for Windows Server and Security Updates.
Arcserve UDP Service Interruptions:
We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.
Affected Services:
All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.
Maintenance Window:
Date: June 16, 2025
Start Time: 03:30 AM UTC
Duration: Up to 9 hours
This update will include the latest security patches and performance improvements for all managed Windows Server instances. During this maintenance, servers may require one or more reboots to apply the updates effectively.
Next Steps: We will provide updates on the progress of this maintenance. If you encounter any issues or have questions, please contact our support team.
Posted on Jun 05, 2025 - 11:47 UTC
Arcserve UDP Service Interruptions:
We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.
Affected Services:
All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.
Maintenance Window:
Date: June 16, 2025
Start Time: 03:30 AM UTC
Duration: Up to 9 hours
This update will include the latest security patches and performance improvements for all managed Windows Server instances. During this maintenance, servers may require one or more reboots to apply the updates effectively.
Next Steps: We will provide updates on the progress of this maintenance. If you encounter any issues or have questions, please contact our support team.
Posted on Jun 05, 2025 - 11:47 UTC
Arcserve Planned Maintenance Notification: Cloud Hybrid instances UK, starting on June 17th, 2025, Time: 03:30 AM UTC Jun 17, 2025 03:30-12:30 UTC
We will be performing scheduled maintenance on our Cloud Infrastructure to apply the latest Cumulative Update for Windows Server and Security Updates.
Arcserve UDP Service Interruptions:
We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.
Affected Services:
All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.
Maintenance Window:
Date: June 17, 2025
Start Time: 03:30 AM UTC
Duration: Up to 9 hours
This update will include the latest security patches and performance improvements for all managed Windows Server instances. During this maintenance, servers may require one or more reboots to apply the updates effectively.
Next Steps: We will provide updates on the progress of this maintenance. If you encounter any issues or have questions, please contact our support team.
Posted on Jun 05, 2025 - 11:51 UTC
Arcserve UDP Service Interruptions:
We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.
Affected Services:
All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.
Maintenance Window:
Date: June 17, 2025
Start Time: 03:30 AM UTC
Duration: Up to 9 hours
This update will include the latest security patches and performance improvements for all managed Windows Server instances. During this maintenance, servers may require one or more reboots to apply the updates effectively.
Next Steps: We will provide updates on the progress of this maintenance. If you encounter any issues or have questions, please contact our support team.
Posted on Jun 05, 2025 - 11:51 UTC
Arcserve Planned Maintenance Notification: Cloud Hybrid instances US, starting on June 18th, 2025, Time: 03:30 AM UTC Jun 18, 2025 03:30-12:30 UTC
We will be performing scheduled maintenance on our Cloud Infrastructure to apply the latest Cumulative Update for Windows Server and Security Updates.
Arcserve UDP Service Interruptions:
We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.
Affected Services:
All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.
Maintenance Window:
Date: June 18, 2025
Start Time: 03:30 AM UTC
Duration: Up to 9 hours
This update will include the latest security patches and performance improvements for all managed Windows Server instances. During this maintenance, servers may require one or more reboots to apply the updates effectively.
Next Steps: We will provide updates on the progress of this maintenance. If you encounter any issues or have questions, please contact our support team.
Posted on Jun 05, 2025 - 11:53 UTC
Arcserve UDP Service Interruptions:
We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.
Affected Services:
All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.
Maintenance Window:
Date: June 18, 2025
Start Time: 03:30 AM UTC
Duration: Up to 9 hours
This update will include the latest security patches and performance improvements for all managed Windows Server instances. During this maintenance, servers may require one or more reboots to apply the updates effectively.
Next Steps: We will provide updates on the progress of this maintenance. If you encounter any issues or have questions, please contact our support team.
Posted on Jun 05, 2025 - 11:53 UTC
Arcserve Planned Maintenance Notification: Cloud Hybrid instances periodic (monthly) maintenance, starting on June 19, 2025, 12:30 pm (JPT) - 2025年 6月 19日(木) pm 12:30 (日本時間) Jun 19, 2025 03:30-13:30 UTC
お客様各位
平素より、弊社 Arcserve UDP Cloud Hybrid をご利用頂き誠にありがとうございます。
この度 Arcserve では、クラウド サービスに関連するメンテナンスを以下の通り予定しております。
[期間]
2025年06月19日 (木) PM 12:30 ～ 2025年06月19日 PM 22:30 /(日本時間)
[対象]
JPN (東日本) リージョン
JPN (西日本) リージョン
[内容/影響]
本メンテナンスでは、プラットフォームのセキュリティ対策および安定稼働を目的に、定期的 (月次) ※1 なソフトウェア アップデートを実施します。
お客様ご利用製品への影響については以下をご確認ください。
* 期間中、該当インスタンスへのアクセスおよびレプリケートジョブが断続的に停止する可能性があります。
* メンテナンス期間内にレプリケート ジョブが行われていた場合、メンテナンス終了後自動的に複製が開始されます。
* メンテナンス期間中の Cloud Hybrid を起点とする Microsoft 365 のバックアップ ジョブは失敗する可能性があります。
* 期間中は断続的な発生が予想されます。本影響について懸念がある場合、事前に実行時間をメンテナンス時間外に変更することをお勧めします。
弊社では万全の体制で対応する予定ですが、該当期間中に何かお気づきの点がございましたら弊社サポートセンターまでご連絡ください。
※1
定期(月次)メンテナンスについての詳細は、以下のサイトを確認ください。
Arcserve UDP Cloud Hybrid の定期 (月次) メンテナンスについて
https://support.arcserve.com/s/article/Planned-Monthly-Maintenance-Information-JP?language=ja
【Arcserve Japanサポート】
サポートポータル: https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660 (営業時間：平日 9：00～17：30)
Posted on Jun 05, 2025 - 11:57 UTC
平素より、弊社 Arcserve UDP Cloud Hybrid をご利用頂き誠にありがとうございます。
この度 Arcserve では、クラウド サービスに関連するメンテナンスを以下の通り予定しております。
[期間]
2025年06月19日 (木) PM 12:30 ～ 2025年06月19日 PM 22:30 /(日本時間)
[対象]
JPN (東日本) リージョン
JPN (西日本) リージョン
[内容/影響]
本メンテナンスでは、プラットフォームのセキュリティ対策および安定稼働を目的に、定期的 (月次) ※1 なソフトウェア アップデートを実施します。
お客様ご利用製品への影響については以下をご確認ください。
* 期間中、該当インスタンスへのアクセスおよびレプリケートジョブが断続的に停止する可能性があります。
* メンテナンス期間内にレプリケート ジョブが行われていた場合、メンテナンス終了後自動的に複製が開始されます。
* メンテナンス期間中の Cloud Hybrid を起点とする Microsoft 365 のバックアップ ジョブは失敗する可能性があります。
* 期間中は断続的な発生が予想されます。本影響について懸念がある場合、事前に実行時間をメンテナンス時間外に変更することをお勧めします。
弊社では万全の体制で対応する予定ですが、該当期間中に何かお気づきの点がございましたら弊社サポートセンターまでご連絡ください。
※1
定期(月次)メンテナンスについての詳細は、以下のサイトを確認ください。
Arcserve UDP Cloud Hybrid の定期 (月次) メンテナンスについて
https://support.arcserve.com/s/article/Planned-Monthly-Maintenance-Information-JP?language=ja
【Arcserve Japanサポート】
サポートポータル: https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660 (営業時間：平日 9：00～17：30)
Posted on Jun 05, 2025 - 11:57 UTC