Microsoft outage impacting email notifications and AERP registrations
Update - We are continuing to monitor for any further issues.
Nov 13, 2026 - 03:31 UTC
Monitoring - Microsoft’s global service disruption remains ongoing, with multiple Microsoft 365 applications still experiencing significant outages. And this is impacting our email notifications and AERP registrations. As Microsoft continues working to restore services, we will continue monitoring the situation and provide an update once services are restored. Thank you for your patience.
Nov 13, 2026 - 03:25 UTC
Uptime over the past 90 days. View historical uptime.
Arcserve Cloud Console (Cloud Direct / UDP) Operational
Arcserve Cloud Direct Operational
Arcserve Cloud Direct JP Operational
Arcserve Cloud Direct US-CA Operational
Arcserve Cloud Direct US-NY Operational
Arcserve Cloud Direct UK Operational
Arcserve Cloud Direct DraaS UK/EMEA Operational
Arcserve Cloud Direct DraaS USA Operational
Arcserve Academy Operational
Arcserve Academy Operational
Arcserve UDP Cloud Hybrid Operational
Arcserve UDP Cloud Hybrid AWS Operational
Arcserve UDP Cloud Hybrid JP Operational
Arcserve UDP Cloud Hybrid US-CA Operational
Arcserve UDP Cloud Hybrid UK Operational
OneSystem - onesystem.storagecraft.com Operational
OneSystem - onesystem.exablox.com Operational
Management Portals Operational
License Management Portal EU Operational
License Management Portal US Operational
Arcserve License Portal – AERP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 15, 2026

No incidents reported today.

Nov 14, 2026

No incidents reported.

Nov 13, 2026

Unresolved incident: Microsoft outage impacting email notifications and AERP registrations.

Nov 12, 2026

No incidents reported.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

Arcserve Maintenance Notification: Cloud Hybrid instances JP, starting on Nov 04, 2026, 12:30 pm (JPT) - 2026年 11月 04日(水) pm 12:30 (日本時間)
Completed - The scheduled maintenance has been completed.
Nov 4, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 03:30 UTC
Scheduled - お客様各位

平素より、弊社 Arcserve UDP Cloud Hybrid をご利用頂き誠にありがとうございます。
この度 Arcserve では、クラウド サービスに関連するメンテナンスを以下の通り予定しております。


<計画メンテナンス内容>

[期間]

2026年11月04日 (水) pm 12:30 ～ 2026年11月04日 (水) ｐm 22:30 /(日本時間)


[対象]

JPN (東日本) リージョンの一部のインスタンス

[内容/影響]

本メンテナンスでは、プラットフォーム上の緊急インフラストラクチャ メンテナンスを予定しております。

今回のメンテナンス期間中、お客様が利用されているクラウドサービスへの影響は想定されていませんが、万が一影響が出る場合は、一部のお客様に下記のような影響が発生する可能性があります。




* 期間中、該当インスタンスへのアクセスおよびレプリケート ジョブが断続的に停止する可能性があります。

* メンテナンス期間内にレプリケート ジョブが中断された場合、メンテナンス終了後自動的に複製が開始されます。

* メンテナンス期間中の Cloud Hybrid を起点とする Microsoft 365 のバックアップ ジョブは失敗する可能性があります。


弊社では万全の体制で対応する予定ですが、該当期間中に何かお気づきの点がございましたら弊社サポートセンターまでご連絡ください。


【Arcserve Japanサポート】

サポートポータル： https://support.arcserve.com/s/?language=ja

Tel: 0120-702-660（営業時間：平日 9：00～17：30)




Dear Customer

Thank you for using Arcserve Cloud Service (UDP Cloud Hybrid).
This is to inform that we are planning to perform the following maintenance related to cloud services.

Thursday, Nov 04 2026, 12:30 pm - Wednesday, Nov 04 2026, 10:30 pm / (Japan time)

[Target]
JPN (East Japan) Region

[Description/Impact]
On this maintenance our team will be performing an infrastructure maintenance on the platform.
No impact is expected on cloud services used by customers during this maintenance, but if any some customers may experience some of the issues mentioned below.


・During this period access to the instance and replication jobs may be intermittently stopped.
・If a replication job fails during the maintenance period, replication will restart automatically after the maintenance ends.
・Microsoft 365 backup jobs originating from Cloud Hybrid during the maintenance window may fail.

If you are concerned about any impact during this maintenance we recommend that you change the execution time to outside of the maintenance window in advance.
Please contact our Support Center if you have any concerns during this time.

Arcserve Japan Support
Support Portal: https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660 (Business hours: 9:00 - 17:30 weekdays)
Oct 22, 15:45 UTC

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

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