All Systems Operational

Uptime over the past 90 days. View historical uptime.
Arcserve Cloud Console (Cloud Direct / UDP) Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Direct Operational
90 days ago
99.95 % uptime
Today
Arcserve Cloud Direct JP ? Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Direct US-CA ? Operational
90 days ago
99.82 % uptime
Today
Arcserve Cloud Direct US-NY ? Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Direct UK ? Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Direct DraaS UK/EMEA ? Operational
Arcserve Cloud Direct DraaS USA ? Operational
Arcserve UDP Cloud Hybrid Operational
90 days ago
99.82 % uptime
Today
Arcserve UDP Cloud Hybrid AWS ? Operational
90 days ago
100.0 % uptime
Today
Arcserve UDP Cloud Hybrid JP ? Operational
90 days ago
100.0 % uptime
Today
Arcserve UDP Cloud Hybrid US-CA ? Operational
90 days ago
99.28 % uptime
Today
Arcserve UDP Cloud Hybrid UK ? Operational
90 days ago
100.0 % uptime
Today
OneSystem - onesystem.storagecraft.com Operational
90 days ago
100.0 % uptime
Today
OneSystem - onesystem.exablox.com Operational
90 days ago
100.0 % uptime
Today
Management Portals Operational
90 days ago
100.0 % uptime
Today
License Management Portal EU ? Operational
90 days ago
100.0 % uptime
Today
License Management Portal US ? Operational
90 days ago
100.0 % uptime
Today
Arcserve License Portal – AERP Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Arcserve Planned Maintenance Notification: Cloud Console - May 6, 2025 @ 1:30 AM May 6, 2025 01:30-04:00 UTC

As part of our continued efforts to provide stable services, we are performing maintenance on the Cloud Console portal. During this time the portal will be inaccessible, however, scheduled backup jobs will not be impacted.

Maintenance Start: May 6, 2025 @ 1:30 AM UTC
Maintenance End: May 6, 2025 @ 4:00 AM UTC

For any additional queries, please contact us through: https://support.arcserve.com

Regards,
Arcserve Support
Posted on Apr 25, 2025 - 16:32 UTC
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
Cloud Direct Degradation - Santa Clara, CA, USA
Resolved - This incident has been resolved.
Apr 22, 04:18 UTC
Monitoring - Work continues with the ISP, however we are still running at full functionality on the secondary link. At this stage, we are moving the outage to Monitoring status and we will mark it Resolved when the primary link has been restored. Please reach out to Arcserve support if further issues arise.
Apr 10, 14:12 UTC
Identified - The ISP continues to work on this issue and we are monitoring the traffic on our secondary link, at present there should be no further degradation or issues and we will mark this issue as resolved when the ISP completes its repair work.
Apr 8, 12:53 UTC
Update - We are continuing to investigate this issue.
Apr 8, 01:14 UTC
Update - We are continuing to investigate this issue.
Apr 8, 01:03 UTC
Investigating - The Cloud Direct environment in the Santa Clara, CA, USA data center is currently in a degraded state due to regional ISP outages. Engineers are investigating the problem and we will provide periodic updates. For now, all traffic has been re-routed through our secondary ISP in the area.
Apr 8, 00:28 UTC
Apr 21, 2025
Cloud Hybrid US (SC1) DC Partial Outage
Resolved - This incident has been resolved.
Apr 21, 14:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 13:51 UTC
Identified - A number of customers utilizing our US-SC1 Data Centre may experience delays or issues performing replications to Arcserve Cloud. Our engineering team is working to restore service, and we will provide periodic updates.

Regards,
Arcserve Support
Apr 21, 11:39 UTC
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Arcserve Planned Maintenance Notification: Cloud Hybrid instances periodic (monthly) maintenance, starting on Apr 17, 2025, 12:30 pm (JPT) - 2025年 4月 17日(木) pm 12:30 (日本時間)
Completed - The scheduled maintenance has been completed.
Apr 17, 14:22 UTC
Update - We have completed major patching on the JP instances, including the latest security updates. To ensure everything is functioning correctly, we will be extending our maintenance for a couple more hours while we complete the validation process.
We will keep you posted on our progress.
Apr 17, 12:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 03:30 UTC
Scheduled - お客様各位


平素より、弊社 Arcserve UDP Cloud Hybrid をご利用頂き誠にありがとうございます。
この度 Arcserve では、クラウド サービスに関連するメンテナンスを以下の通り予定しております。




[期間]
2025年04月17日 (木) PM 12:30 ～ 2025年04月17日 PM 22:30 /(日本時間)


[対象]
JPN (東日本) リージョン
JPN (西日本) リージョン


[内容/影響]
本メンテナンスでは、プラットフォームのセキュリティ対策および安定稼働を目的に、定期的 (月次) ※1 なソフトウェア アップデートを実施します。

お客様ご利用製品への影響については以下をご確認ください。


* 期間中、該当インスタンスへのアクセスおよびレプリケートジョブが断続的に停止する可能性があります。
* メンテナンス期間内にレプリケート ジョブが行われていた場合、メンテナンス終了後自動的に複製が開始されます。
* メンテナンス期間中の Cloud Hybrid を起点とする Microsoft 365 のバックアップ ジョブは失敗する可能性があります。
* 期間中は断続的な発生が予想されます。本影響について懸念がある場合、事前に実行時間をメンテナンス時間外に変更することをお勧めします。

弊社では万全の体制で対応する予定ですが、該当期間中に何かお気づきの点がございましたら弊社サポートセンターまでご連絡ください。

※1
定期(月次)メンテナンスについての詳細は、以下のサイトを確認ください。
Arcserve UDP Cloud Hybrid の定期 (月次) メンテナンスについて
https://support.arcserve.com/s/article/Planned-Monthly-Maintenance-Information-JP?language=ja


【Arcserve Japanサポート】
サポートポータル: https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660 (営業時間：平日 9：00～17：30)







Dear Customer

Thank you for using Arcserve Cloud Service (UDP Cloud Hybrid).
This is to inform that we are planning to perform the following maintenance related to cloud services.


Thursday, Apr 17 (Thu), 2025, 12:30 pm - Thursday, Apr 17, 2025, 10:30 pm / (Japan time)

[Target]
JPN (East Japan) Region
JPN (West Japan) Region

[Description/Impact]
During this maintenance, our team will be performing periodic (monthly)※1 Software updates and optimizations to ensure the highest level of security and performance.
Please check the following for the impact on your product.


・During this period access to the instance and replication jobs may be intermittently stopped.
・If a replication job is started during the maintenance period, replication will restart automatically after the maintenance ends.
・Microsoft 365 backup jobs originating from Cloud Hybrid during the maintenance window may fail.
・Intermittent occurrence of the above mentioned is expected during the maintenance period. If you are concerned about this impact, we recommend that you change the execution time.

If you are concerned about this impact we recommend that you change the execution time to outside of the maintenance window in advance.
Please contact our Support Center if you have any concerns during this time.

※1
For more information on regular (monthly) maintenance, please refer to the following website.
https://support.arcserve.com/s/article/Planned-Monthly-Maintenance-Information-JP?language=ja

Arcserve Japan Support
Support Portal: https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660 (Business hours: 9:00 - 17:30 weekdays)
Apr 9, 15:59 UTC
Apr 16, 2025
Arcserve Planned Maintenance Notification: Cloud Hybrid instances US, starting on April 16th , 2025, Time: 03:30 AM UTC
Completed - The scheduled maintenance has been completed.
Apr 16, 12:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 03:30 UTC
Scheduled - We will be performing scheduled maintenance on our Cloud Infrastructure to apply the latest Cumulative Update for Windows Server and Security Updates.

Arcserve UDP Service Interruptions:

We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.

Affected Services:

All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.

Maintenance Window:

Date: April 16th, 2025
Start Time: 03:30 AM UTC

Duration: Up to 9 hours

This update will include the latest security patches and performance improvements for all managed Windows Server instances. During this maintenance, servers may require one or more reboots to apply the updates effectively.

Next Steps: We will provide updates on the progress of this maintenance. If you encounter any issues or have questions, please contact our support team.
Apr 8, 05:03 UTC
Apr 15, 2025
Arcserve Planned Maintenance Notification: Cloud Hybrid instances UK, starting on April 15th, 2025, Time: 03:30 AM UTC
Completed - The scheduled maintenance is completed.
Apr 15, 11:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 03:30 UTC
Scheduled - We will be performing scheduled maintenance on our Cloud Infrastructure to apply the latest Cumulative Update for Windows Server and Security Updates.

Arcserve UDP Service Interruptions:

We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.

Affected Services:

All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.

Maintenance Window:

Date: April 15th, 2025
Start Time: 03:30 AM UTC

Duration: Up to 9 hours

This update will include the latest security patches and performance improvements for all managed Windows Server instances. During this maintenance, servers may require one or more reboots to apply the updates effectively.

Next Steps: We will provide updates on the progress of this maintenance. If you encounter any issues or have questions, please contact our support team.
Apr 8, 04:44 UTC
Apr 14, 2025
Arcserve Planned Maintenance Notification: Cloud Hybrid instances AWS, starting on April 14th, 2025, Time: 03:30 AM UTC
Completed - The scheduled maintenance has been completed.
Apr 14, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 03:30 UTC
Scheduled - We will be performing scheduled maintenance on our Cloud Infrastructure to apply the latest Cumulative Update for Windows Server and Security Updates.

Arcserve UDP Service Interruptions:

We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.

Affected Services:

All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.

Maintenance Window:

Date: April 14th, 2025
Start Time: 03:30 AM UTC

Duration: Up to 9 hours

This update will include the latest security patches and performance improvements for all managed Windows Server instances. During this maintenance, servers may require one or more reboots to apply the updates effectively.

Next Steps: We will provide updates on the progress of this maintenance. If you encounter any issues or have questions, please contact our support team.
Apr 8, 04:20 UTC
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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