Arcserve Status

Further Cloud Console Maintenance - Partial Outage Ongoing

Identified - As part of our ongoing maintenance on Cloud Console, User Registration and User Management is currently non-operational on cloud console.

Once the work has been completed, we will update this status page and normal functionality will resume.
Aug 02, 2025 - 15:15 UTC

Uptime over the past 90 days. View historical uptime.

Arcserve Cloud Console (Cloud Direct / UDP) Under Maintenance

90 days ago

100.0 % uptime

Today

Arcserve Cloud Direct Operational

90 days ago

100.0 % uptime

Today

Arcserve Cloud Direct JP Operational

90 days ago

100.0 % uptime

Today

Arcserve Cloud Direct US-CA Operational

90 days ago

100.0 % uptime

Today

Arcserve Cloud Direct US-NY Operational

90 days ago

100.0 % uptime

Today

Arcserve Cloud Direct UK Operational

90 days ago

100.0 % uptime

Today

Arcserve Cloud Direct DraaS UK/EMEA Operational

Arcserve Cloud Direct DraaS USA Operational

Arcserve UDP Cloud Hybrid Operational

90 days ago

99.85 % uptime

Today

Arcserve UDP Cloud Hybrid AWS Operational

90 days ago

100.0 % uptime

Today

Arcserve UDP Cloud Hybrid JP Operational

90 days ago

99.66 % uptime

Today

Arcserve UDP Cloud Hybrid US-CA Operational

90 days ago

99.76 % uptime

Today

Arcserve UDP Cloud Hybrid UK Operational

90 days ago

100.0 % uptime

Today

OneSystem - onesystem.storagecraft.com Operational

90 days ago

100.0 % uptime

Today

OneSystem - onesystem.exablox.com Operational

90 days ago

100.0 % uptime

Today

Management Portals Operational

90 days ago

100.0 % uptime

Today

License Management Portal EU Operational

90 days ago

100.0 % uptime

Today

License Management Portal US Operational

90 days ago

100.0 % uptime

Today

Arcserve License Portal – AERP Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 21, 2025

No incidents reported today.

Aug 20, 2025

Arcserve Planned Maintenance Notification: Cloud Hybrid instances JP, starting on Aug 20, 2025, 1:30 am (UTC) - 2025年 08月 20日(水) am 10:30 (日本時間)

Completed - The scheduled maintenance has been completed.
Aug 20, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 01:30 UTC

Scheduled - お客様各位

平素より、弊社「Arcserve UDP Cloud Hybrid」をご利用いただき誠にありがとうございます。
この度 Arcserveでは、クラウドサービスに関連するメンテナンスを以下の通り予定しております。

[期間]
2025年08月20日 AM 10:30 ～ 2025年08月20日 PM 9:00/(日本時間)

[対象]
JPN (東日本) リージョン
JPN (西日本) リージョン

[内容/影響]
本メンテナンスでは、プラットフォーム上のソフトウェアアップデートを予定しております。
お客様ご利用製品についての影響については以下をご確認ください。

・期間中、該当インスタンスへのアクセスおよびレプリケートジョブが停止します。

本影響について懸念がある場合、事前に実行時間をメンテナンス時間外に変更する事をお勧めします。
弊社では万全の体制で対応する予定ですが、該当期間中に何かお気づきの点がございましたら弊社サポートセンターまでご連絡ください。

【Arcserve Japanサポート】
サポートポータル： https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660　（営業時間：平日 9：00～17：30）

Dear Customer

Thank you for using Arcserve Cloud Service (UDP Cloud Hybrid).
This is to inform that we are planning to perform the following maintenance related to cloud services.

Wednesday, Aug 20 2025, 10:30 am - Wednesday, Aug 20, 2025, 9:00 pm / (Japan time)

[Target]
JPN (East Japan) Region
JPN (West Japan) Region

[Description/Impact]
During this maintenance our team will be performing software update in the platform.
Please check the following for the impact on your product.

・During this period access to the instance and replication jobs will not be available.

If you are concerned about this impact we recommend that you change the execution time to outside of the maintenance window in advance.
Please contact our Support Center if you have any concerns during this time.

Arcserve Japan Support
Support Portal: https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660 (Business hours: 9:00 - 17:30 weekdays)
Aug 11, 15:16 UTC

Aug 19, 2025

Cloud Hybrid US - SC1 Partial Outage

Resolved - This incident has been resolved.
Aug 19, 17:38 UTC

Identified - A number of customers utilizing our US - SC1 Data Centre may experience delays or issues performing replications to Arcserve Cloud. Our engineering team is working to restore service, and we will provide periodic updates.

Regards,
Arcserve Support
Aug 19, 16:58 UTC

Arcserve Planned Maintenance Notification: Cloud Hybrid instances JP, starting on Aug 19, 2025, 1:30 am (UTC) - 2025年 08月 19日(火) am 10:30 (日本時間)

Completed - The scheduled maintenance has been completed.
Aug 19, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 01:30 UTC

Scheduled - お客様各位

平素より、弊社「Arcserve UDP Cloud Hybrid」をご利用いただき誠にありがとうございます。
この度 Arcserveでは、クラウドサービスに関連するメンテナンスを以下の通り予定しております。

[期間]
2025年08月19日 AM 10:30 ～ 2025年08月19日 PM 9:00/(日本時間)

[対象]
JPN (東日本) リージョン
JPN (西日本) リージョン

[内容/影響]
本メンテナンスでは、プラットフォーム上のソフトウェアアップデートを予定しております。
お客様ご利用製品についての影響については以下をご確認ください。

・期間中、該当インスタンスへのアクセスおよびレプリケートジョブが停止します。

本影響について懸念がある場合、事前に実行時間をメンテナンス時間外に変更する事をお勧めします。
弊社では万全の体制で対応する予定ですが、該当期間中に何かお気づきの点がございましたら弊社サポートセンターまでご連絡ください。

【Arcserve Japanサポート】
サポートポータル： https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660　（営業時間：平日 9：00～17：30）

Dear Customer

Thank you for using Arcserve Cloud Service (UDP Cloud Hybrid).
This is to inform that we are planning to perform the following maintenance related to cloud services.

Tuesday, Aug 19, 2025, 10:30 am - Tuesday, Aug 19, 2025, 9:00 pm / (Japan time)

[Target]
JPN (East Japan) Region
JPN (West Japan) Region

[Description/Impact]
During this maintenance our team will be performing software update in the platform.
Please check the following for the impact on your product.

・During this period access to the instance and replication jobs will not be available.

If you are concerned about this impact we recommend that you change the execution time to outside of the maintenance window in advance.
Please contact our Support Center if you have any concerns during this time.

Arcserve Japan Support
Support Portal: https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660 (Business hours: 9:00 - 17:30 weekdays)
Aug 11, 15:12 UTC

Aug 18, 2025

Arcserve Planned Maintenance Notification: Cloud Hybrid instances JP, starting on Aug 18, 2025, 1:30 am (UTC) - 2025年 08月 18日(月) am 10:30 (日本時間)

Completed - The scheduled maintenance has been completed.
Aug 18, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 01:30 UTC

Scheduled - お客様各位

平素より、弊社「Arcserve UDP Cloud Hybrid」をご利用いただき誠にありがとうございます。
この度 Arcserveでは、クラウドサービスに関連するメンテナンスを以下の通り予定しております。

[期間]
2025年08月18日 AM 10:30 ～ 2025年08月18日 PM 9:00/(日本時間)

[対象]
JPN (東日本) リージョン
JPN (西日本) リージョン

[内容/影響]
本メンテナンスでは、プラットフォーム上のソフトウェアアップデートを予定しております。
お客様ご利用製品についての影響については以下をご確認ください。

・期間中、該当インスタンスへのアクセスおよびレプリケートジョブが停止します。

本影響について懸念がある場合、事前に実行時間をメンテナンス時間外に変更する事をお勧めします。
弊社では万全の体制で対応する予定ですが、該当期間中に何かお気づきの点がございましたら弊社サポートセンターまでご連絡ください。

【Arcserve Japanサポート】
サポートポータル： https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660　（営業時間：平日 9：00～17：30）

Dear Customer

Thank you for using Arcserve Cloud Service (UDP Cloud Hybrid).
This is to inform that we are planning to perform the following maintenance related to cloud services.

Monday, Aug 18, 2025, 10:30 am - Monday, Aug 18, 2025, 9:00 pm / (Japan time)

[Target]
JPN (East Japan) Region
JPN (West Japan) Region

[Description/Impact]
During this maintenance our team will be performing software update in the platform.
Please check the following for the impact on your product.

・During this period access to the instance and replication jobs will not be available.

If you are concerned about this impact we recommend that you change the execution time to outside of the maintenance window in advance.
Please contact our Support Center if you have any concerns during this time.

Arcserve Japan Support
Support Portal: https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660 (Business hours: 9:00 - 17:30 weekdays)
Aug 11, 15:05 UTC

Aug 17, 2025

No incidents reported.

Aug 16, 2025

Arcserve Emergency Maintenance Notification: Cloud Hybrid instances AWS, starting on Aug 14, 2025, Time: 04:30 AM UTC

Resolved - This incident has been resolved.
Aug 16, 13:01 UTC

Investigating - As part of our continued efforts to provide stable services, we are performing maintenance on Cloud Hybrid instances in AWS. The purpose of this event is to ensure the continued security and reliability of your Cloud Hybrid Instance.

Our team will be performing a critical upgrade to the latest version of Arcserve UDP. Arcserve UDP is specifically designed to address modern cyber threats, including new security vulnerabilities and ransomware. By performing this upgrade, we will be applying the latest security patches and enhancements from Arcserve. During this maintenance window, you may experience brief interruptions in service.

Note: You will receive a separate notification prior to the scheduled upgrade of your specific instance and after your instance maintenance is completed.

Maintenance Start:14th Aug, 2025 @ 4:30 AM UTC
Maintenance End: 16th Aug, 2025 @ 1:30 PM UTC

We apologize for any inconvenience this may cause and appreciate your patience as we work to protect your data and enhance the performance of your service.

Regards,
Arcserve Support
Aug 14, 04:21 UTC

Aug 15, 2025

Arcserve Planned Maintenance Notification: Cloud Hybrid instances JP, starting on Aug 15, 2025, 1:30 am (UTC) - 2025年 08月 15日(金) am 10:30 (日本時間)

Completed - The scheduled maintenance has been completed.
Aug 15, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 01:30 UTC

Scheduled - お客様各位

平素より、弊社「Arcserve UDP Cloud Hybrid」をご利用いただき誠にありがとうございます。
この度 Arcserveでは、クラウドサービスに関連するメンテナンスを以下の通り予定しております。

[期間]
2025年08月15日 AM 10:30 ～ 2025年08月15日 PM 9:00/(日本時間)

[対象]
JPN (東日本) リージョン
JPN (西日本) リージョン

[内容/影響]
本メンテナンスでは、プラットフォーム上のソフトウェアアップデートを予定しております。
お客様ご利用製品についての影響については以下をご確認ください。

・期間中、該当インスタンスへのアクセスおよびレプリケートジョブが停止します。

本影響について懸念がある場合、事前に実行時間をメンテナンス時間外に変更する事をお勧めします。
弊社では万全の体制で対応する予定ですが、該当期間中に何かお気づきの点がございましたら弊社サポートセンターまでご連絡ください。

【Arcserve Japanサポート】
サポートポータル： https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660　（営業時間：平日 9：00～17：30）

Dear Customer

Thank you for using Arcserve Cloud Service (UDP Cloud Hybrid).
This is to inform that we are planning to perform the following maintenance related to cloud services.

Friday, Aug 15, 2025, 10:30 am - Friday, Aug 15, 2025, 9:00 pm / (Japan time)

[Target]
JPN (East Japan) Region
JPN (West Japan) Region

[Description/Impact]
During this maintenance our team will be performing software update in the platform.
Please check the following for the impact on your product.

・During this period access to the instance and replication jobs will not be available.

If you are concerned about this impact we recommend that you change the execution time to outside of the maintenance window in advance.
Please contact our Support Center if you have any concerns during this time.

Arcserve Japan Support
Support Portal: https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660 (Business hours: 9:00 - 17:30 weekdays)
Aug 11, 15:01 UTC

Arcserve Emergency Maintenance Notification: Cloud Hybrid instances US, starting on Aug 11, 2025, Time: 09:30 AM UTC

Resolved - This incident has been resolved.
Aug 15, 02:52 UTC

Investigating - As part of our continued efforts to provide stable services, we are performing maintenance on Cloud Hybrid instances in US DC. The purpose of this event is to ensure the continued security and reliability of your Cloud Hybrid Instance.

Our team will be performing a critical upgrade to the latest version of Arcserve UDP. Arcserve UDP is specifically designed to address modern cyber threats, including new security vulnerabilities and ransomware. By performing this upgrade, we will be applying the latest security patches and enhancements from Arcserve. During this maintenance window, you may experience brief interruptions in service.

Note: You will receive a separate notification prior to the scheduled upgrade of your specific instance and after your instance maintenance is completed.

Maintenance Start:11th Aug, 2025 @ 9:30 AM UTC
Maintenance End: 14th Aug, 2025 @ 1:30 PM UTC

We apologize for any inconvenience this may cause and appreciate your patience as we work to protect your data and enhance the performance of your service.

Regards,
Arcserve Support
Aug 11, 04:34 UTC

Aug 14, 2025

Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

Arcserve Emergency Maintenance Notification: Cloud Hybrid instances UK, starting on Aug 8, 2025, Time: 01:30 AM UTC

Resolved - The maintenance work has been completed.
Aug 11, 11:23 UTC

Investigating - As part of our continued efforts to provide stable services, we are performing maintenance on Cloud Hybrid instances in UK DC. The purpose of this event is to ensure the continued security and reliability of your Cloud Hybrid Instance.

Our team will be performing a critical upgrade to the latest version of Arcserve UDP. Arcserve UDP is specifically designed to address modern cyber threats, including new security vulnerabilities and ransomware. By performing this upgrade, we will be applying the latest security patches and enhancements from Arcserve. During this maintenance window, you may experience brief interruptions in service.

Note: You will receive a separate notification prior to the scheduled upgrade of your specific instance and after your instance maintenance is completed.

Maintenance Start: 8th Aug, 2025 @ 1:30 AM UTC
Maintenance End: 11th Aug, 2025 @ 1:30 PM UTC

We apologize for any inconvenience this may cause and appreciate your patience as we work to protect your data and enhance the performance of your service.

Regards,
Arcserve Support
Aug 7, 05:20 UTC

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

Related

Past Incidents