All Systems Operational
Uptime over the past 90 days. View historical uptime.
Arcserve Cloud Console (Cloud Direct / UDP) Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Direct Operational
90 days ago
99.96 % uptime
Today
Arcserve Cloud Direct JP ? Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Direct US-CA ? Operational
90 days ago
99.87 % uptime
Today
Arcserve Cloud Direct US-NY ? Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Direct UK ? Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Direct DraaS UK/EMEA ? Operational
Arcserve Cloud Direct DraaS USA ? Operational
Arcserve UDP Cloud Hybrid Operational
90 days ago
99.88 % uptime
Today
Arcserve UDP Cloud Hybrid AWS ? Operational
90 days ago
100.0 % uptime
Today
Arcserve UDP Cloud Hybrid JP ? Operational
90 days ago
100.0 % uptime
Today
Arcserve UDP Cloud Hybrid US-CA ? Operational
90 days ago
99.55 % uptime
Today
Arcserve UDP Cloud Hybrid UK ? Operational
90 days ago
100.0 % uptime
Today
OneSystem - onesystem.storagecraft.com Operational
90 days ago
100.0 % uptime
Today
OneSystem - onesystem.exablox.com Operational
90 days ago
100.0 % uptime
Today
Management Portals Operational
90 days ago
100.0 % uptime
Today
License Management Portal EU ? Operational
90 days ago
100.0 % uptime
Today
License Management Portal US ? Operational
90 days ago
100.0 % uptime
Today
Arcserve License Portal – AERP Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024
Arcserve Planned Maintenance Notification: Cloud Console - Nov 19 2024 @ 1:30 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 01:30 UTC
Scheduled - As part of our continued efforts to provide stable services, we are performing maintenance on the Cloud Console portal (Cloud Direct/UDP). During this time the portal will be inaccessible, however, backup jobs will not be impacted.

Maintenance Start: Nov 19, 2024 @ 01:30 UTC
Maintenance End: Nov 19, 2024 @ 03:30 UTC

For any additional queries, please contact us through: https://support.arcserve.com

Regards,
Arcserve Support
Nov 15, 17:46 UTC
Arcserve Planned Extended Maintenance Notification: Cloud Console - Nov 19 2024 @ 4:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 04:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 03:51 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 19, 03:51 UTC
Scheduled - We have slightly extended our scheduled maintenance to another 30 minutes.
Nov 19, 03:50 UTC
Nov 18, 2024
Arcserve Planned Maintenance Notification: Cloud Direct - Nov 18th 2024 @ 17:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 17:00 UTC
Scheduled - As part of our continued efforts to provide stable services, we will be performing maintenance on the Cloud Direct infrastructure. There may be intermittent service interruptions during this window.


Maintenance Start: 18 Nov 2024 @ 17:00 UTC
Maintenance End: 18 Nov 2024 @ 18:00 UTC

For any additional queries, please contact us through https://support.arcserve.com

Regards,
Arcserve Support
Nov 15, 17:52 UTC
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Arcserve Planned Maintenance Notification: Cloud Hybrid instances periodic (monthly) maintenance, starting on Nov 14, 2024, 12:30 pm (JPT) - 2024年 11月 14日(木) pm 12:30 (日本時間)
Completed - The scheduled maintenance has been completed.
Nov 14, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 03:30 UTC
Scheduled - お客様各位

平素より、弊社 「Arcserve Cloud サービス (Arcserve UDP Cloud Hybrid )」をご利用いただき誠にありがとうございます。
この度 Arcserveでは、クラウドサービスに関連するメンテナンスを以下の通り予定しております。


[期間]
2024年11月14日 (木) pm 12:30 ～ 2024年11月14日 (木) pm 10:30 /(日本時間)

[対象]
JPN (東日本) リージョン
JPN (西日本) リージョン

[内容/影響]
本メンテナンスでは、プラットフォームのセキュリティ対策および安定稼働を目的に、定期的 (月次) ※1 なソフトウェア アップデートを実施します。

お客様ご利用製品への影響については以下をご確認ください。


* 期間中、該当インスタンスへのアクセスおよびレプリケートジョブが断続的に停止する可能性があります。
* メンテナンス期間内にレプリケート ジョブが行われていた場合、メンテナンス終了後自動的に複製が開始されます。
* メンテナンス期間中の Cloud Hybrid を起点とする Microsoft 365 のバックアップ ジョブは失敗する可能性があります。
* 期間中は断続的な発生が予想されます。本影響について懸念がある場合、事前にジョブの実行時間をメンテナンス時間外に変更することをお勧めします。

弊社では万全の体制で対応する予定ですが、該当期間中に何かお気づきの点がございましたら弊社サポートセンターまでご連絡ください。

※1
定期(月次)メンテナンスについての詳細は、以下のサイトを確認ください。
Arcserve UDP Cloud Hybrid の定期 (月次) メンテナンスについて
https://support.arcserve.com/s/article/Planned-Monthly-Maintenance-Information-JP?language=ja

【Arcserve Japanサポート】
サポートポータル: https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660 (営業時間：平日 9：00～17：30)



Dear Customer

Thank you for using Arcserve Cloud Service (UDP Cloud Hybrid).
This is to inform that we are planning to perform the following maintenance related to cloud services.


Thursday, Nov 14, 2024, 12:30 pm - Thursday, Nov 14, 2024, 10:30 pm / (Japan time)

[Target]
JPN (East Japan) Region
JPN (West Japan) Region

[Description/Impact]
During this maintenance, our team will be performing periodic (monthly)※1 Software updates and optimizations to ensure the highest level of security and performance.
Please check the following for the impact on your product.


・During this period access to the instance and replication jobs may be intermittently stopped.
・If a replication job is started during the maintenance period, replication will restart automatically after the maintenance ends.
・Microsoft 365 backup jobs originating from Cloud Hybrid during the maintenance window may fail.
・Intermittent occurrence of the above mentioned is expected during the maintenance period. If you are concerned about this impact, we recommend that you change the execution time.

If you are concerned about this impact we recommend that you change the execution time to outside of the maintenance window in advance.
Please contact our Support Center if you have any concerns during this time.

※1
For more information on regular (monthly) maintenance, please refer to the following website.
https://support.arcserve.com/s/article/Planned-Monthly-Maintenance-Information-JP?language=ja

Arcserve Japan Support
Support Portal: https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660 (Business hours: 9:00 - 17:30 weekdays)
Nov 14, 03:30 UTC
Nov 13, 2024
Arcserve Planned Maintenance Notification: Cloud Hybrid instances US, starting on Nov 13, 2024, Time: 03:30 AM UTC
Completed - The scheduled maintenance has been completed.
Nov 13, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 03:30 UTC
Scheduled - We will be performing scheduled maintenance on our Cloud Infrastructure to apply the latest Cumulative Update for Windows Server and Security Updates.

Arcserve UDP Service Interruptions:

We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.

Affected Services:

All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.

Maintenance Window:

Date: November 13, 2024
Time: 03:30 AM UTC

Duration: Up to 9 hours

This update will include the latest security patches and performance improvements for all managed Windows Server instances. During this maintenance, servers may require one or more reboots to apply the updates effectively.

Next Steps: We will provide updates on the progress of this maintenance. If you encounter any issues or have questions, please contact our support team.
Nov 5, 09:48 UTC
Nov 12, 2024
Arcserve Planned Maintenance Notification: Cloud Hybrid instances UK, starting on Nov 12, 2024, 03:30 am UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 03:30 UTC
Scheduled - We will be performing scheduled maintenance on our Cloud Infrastructure to apply the latest Cumulative Update for Windows Server and Security Updates.

Arcserve UDP Service Interruptions:

We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.

Affected Services:

All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.

Maintenance Window:


Date: November 12, 2024

Time: 03:30 AM UTC


Duration: Up to 9 hours

This update will include the latest security patches and performance improvements for all managed Windows Server instances. During this maintenance, servers may require one or more reboots to apply the updates effectively.

Next Steps: We will provide updates on the progress of this maintenance. If you encounter any issues or have questions, please contact our support team.
Nov 5, 10:10 UTC
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage