Cloud Direct New York Partial Outage

Incident Report for Arcserve

Resolved

This incident has been resolved.
Posted May 31, 2026 - 21:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 31, 2026 - 15:20 UTC

Identified

A number of customers utilising our New York/New Jersey Data Centre may experience delays or issues performing backups and restores. Our engineering team IS working to restore service.
Posted May 31, 2026 - 13:18 UTC
This incident affected: Arcserve Cloud Direct (Arcserve Cloud Direct JP, Arcserve Cloud Direct US-CA, Arcserve Cloud Direct US-NY, Arcserve Cloud Direct UK) and Arcserve Cloud Console (Cloud Direct / UDP).
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