All Systems Operational
Uptime over the past 90 days. View historical uptime.
Arcserve Cloud Console (Cloud Direct / UDP) Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Direct Operational
90 days ago
99.99 % uptime
Today
Arcserve Cloud Direct JP ? Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Direct US-CA ? Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Direct US-NY ? Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Direct UK ? Operational
90 days ago
99.98 % uptime
Today
Arcserve Cloud Direct DraaS UK/EMEA ? Operational
Arcserve Cloud Direct DraaS USA ? Operational
Arcserve UDP Cloud Hybrid Operational
90 days ago
94.17 % uptime
Today
Arcserve UDP Cloud Hybrid AWS ? Operational
90 days ago
100.0 % uptime
Today
Arcserve UDP Cloud Hybrid JP ? Operational
90 days ago
95.04 % uptime
Today
Arcserve UDP Cloud Hybrid US-CA ? Operational
90 days ago
91.34 % uptime
Today
Arcserve UDP Cloud Hybrid UK ? Operational
90 days ago
90.31 % uptime
Today
Arcserve Cloud Archiving Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Archiving JP Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Archiving US-CA Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Archiving UK Operational
90 days ago
100.0 % uptime
Today
OneSystem - onesystem.storagecraft.com Operational
90 days ago
100.0 % uptime
Today
OneSystem - onesystem.exablox.com Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Services (DRaaS) Operational
90 days ago
99.99 % uptime
Today
Arcserve Cloud Services (DRaaS) Australia Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Services (DRaaS) Canada Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Services (DRaaS) Ireland Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Services (DRaaS) US-VA Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Services (DRaaS) US-UT Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Services (DRaaS) GCP Australia Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Services (DRaaS) GCP Canada Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Services (DRaaS) GCP Germany Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Services (DRaaS) GCP US Central Operational
90 days ago
99.93 % uptime
Today
Arcserve Cloud Services (DRaaS) GCP US West Operational
90 days ago
100.0 % uptime
Today
Management Portals Operational
90 days ago
99.56 % uptime
Today
License Management Portal EU ? Operational
90 days ago
99.56 % uptime
Today
License Management Portal US ? Operational
90 days ago
99.56 % uptime
Today
Arcserve License Portal – AERP Operational
90 days ago
99.8 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Arcserve Planned Maintenance Notification: Cloud Console - July 30, 2024 @ 1:30 AM Jul 30, 2024 01:30-03:00 UTC
As part of our continued efforts to provide stable services, we are performing maintenance on the Cloud Console portal. During this time the portal will be inaccessible, however, backup jobs will not be impacted.

Maintenance Start: July 30, 2024 @ 1:30 AM UTC
Maintenance End: July 30, 2024 @ 3:00 AM UTC

For any additional queries, please contact us through: https://support.arcserve.com

Regards,
Arcserve Support
Posted on Jul 25, 2024 - 15:30 UTC
Arcserve Planned Maintenance Notification: Cloud Hybrid instances JP1, from Aug 1, 2024, 1:00 pm to 11:00 pm / (Japan time) - 2024年 8月 1日(木) pm 1:00 ～ 2024年 8月 1日(木) pm 11:00 /(日本時間) Aug 1, 2024 04:00-14:00 UTC
お客様各位

平素より、弊社 「Arcserve Cloud サービス (Arcserve UDP Cloud Hybrid /Email Archiving Cloud)」をご利用いただき誠にありがとうございます。

この度 Arcserveでは、クラウドサービスに関連するメンテナンスを以下のとおり予定しております。


[期間]
2024年8月1日(木) pm 13:00 ～ 2024年 8月1日(木) pm 23:00 /(日本時間)

[対象]
JPN (東日本) リージョン

[内容/影響]
本メンテナンスでは、プラットフォームのハードウェアアップデートを予定しております。
お客様ご利用製品についての影響については以下を確認ください。


・期間中、該当インスタンスへのアクセスおよびレプリケートジョブが断続的に停止する可能性があります。
・メンテナンス期間内にレプリケート ジョブが行われていた場合、メンテナンス終了後自動的に複製が開始されます。
・メンテナンス期間中の Cloud Hybrid を起点とする Microsoft 365 のバックアップ ジョブは失敗する可能性があります。
・期間中は断続的な発生が予想されます。本影響について懸念がある場合、事前に実行時間をメンテナンス時間外に変更する事をお勧めします。

< Arcserve Email Archiving Cloud をご利用のお客様>
・期間中、該当インスタンスへのアクセスおよびメールサーバからのアーカイブメールの転送が実施できず、アーカイブ用に複製されたメールがメールサーバ上のキューに滞留する可能性があります。

メンテナンス終了後、自動的に転送が再開されます。

本影響について懸念がある場合、事前に実行時間をメンテナンス時間外に変更する事をお勧めします。
弊社では万全の体制で対応する予定ですが、該当期間中に何かお気づきの点がございましたら弊社サポートセンターまでご連絡下さい。


【Arcserve Japanサポート】
サポートポータル： https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660　（営業時間：平日 9：00～17：30）





Dear Customer

Thank you for using Arcserve Cloud Service (UDP Cloud Hybrid/Email Archiving).
This is to inform you that we have scheduled critical maintenance for infrastructure nodes.
During this maintenance window, our team will be performing necessary updates and optimizations to ensure the continued reliability and performance of infrastructure nodes. We don’t expect any major impact during the maintenance window; however, some systems may see brief outage.


Thursday, Aug 1, 2024, 13:00 pm - Wednesday, Aug 1, 2024, 23:00 pm / (Japan time)

[Target]
JPN (East Japan) Region

[Description/Impact]
During this maintenance, our team will be performing necessary hardware updates and optimizations.
Please check the following for the impact on your product.


・During this period access to the instance and replication jobs may be intermittently stopped.
・If a replication job is started during the maintenance period, replication will restart automatically after the maintenance ends.
・Microsoft 365 backup jobs originating from Cloud Hybrid during the maintenance window may fail.
・Intermittent occurrence of the above mentioned is expected during the maintenance period. If you are concerned about this impact, we recommend that you change the execution time.

< Arcserve Email Archiving Cloud customers>
・During the period, you may not be able to access the instance or transfer archived emails from the mail server, and emails replicated for archiving may remain in the queue on the mail server.

Please contact our Support Center if you have any concerns during this time.

Arcserve Japan Support
Support Portal: https://support.arcserve.com/s/?language=ja
Tel: 0120-702-660 (Business hours: 9:00 - 17:30 weekdays)
Posted on Jul 26, 2024 - 18:32 UTC
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024
We are experiencing a major Cloud Hybrid outage in SC, UK and JP Data centers.
Resolved - This incident has been resolved.
Jul 26, 19:08 UTC
Update - We have now recovered 99% of customer instances and are working diligently to restore the remaining instances as quickly as possible. We will provide more information as it becomes available.
Jul 23, 18:38 UTC
Update - We have now recovered 95% of customer instances and are working diligently to restore the remaining instances as quickly as possible. We will provide more information as it becomes available.

Regards,
Arcserve Support
Jul 22, 16:27 UTC
Update - Individual virtual machine instances are still being troubleshot and brought back online as quickly as possible. We will provide more information as it becomes available.

Regards,
Arcserve Support
Jul 20, 00:07 UTC
Update - The current global IT outage caused impact to the Cloud Hybrid product. We have been working with CrowdStrike to restore service as quickly as possible. Engineers are currently performing remediation activities and customer instances are starting to come back online.

We will update this incident every two hours until all instances are back online.

Regards,
Arcserve Support
Jul 19, 19:38 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 19, 09:53 UTC
Investigating - We are currently investigating this issue.
Jul 19, 05:13 UTC
Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024
Jul 22, 2024
Jul 21, 2024

No incidents reported.

Jul 20, 2024
Jul 19, 2024
EU and US License Management portals Down
Resolved - This incident has been resolved and service has been restored to the Management portals.

Regards,
Arcserve Support
Jul 19, 19:20 UTC
Investigating - We would like to inform you that currently we are experiencing issues with Management portal(s). .This is currently being investigated. We apologize for any inconvenience.
Jul 19, 10:02 UTC
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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