All Systems Operational
Arcserve Cloud Console (Cloud Direct / UDP) Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Direct Operational
90 days ago
99.98 % uptime
Today
Arcserve Cloud Direct JP ? Operational
90 days ago
99.98 % uptime
Today
Arcserve Cloud Direct US-CA ? Operational
90 days ago
99.98 % uptime
Today
Arcserve Cloud Direct US-NY ? Operational
90 days ago
99.98 % uptime
Today
Arcserve Cloud Direct UK ? Operational
90 days ago
99.98 % uptime
Today
Arcserve Cloud Direct DraaS UK/EMEA ? Operational
Arcserve Cloud Direct DraaS USA ? Operational
Arcserve UDP Cloud Hybrid Operational
90 days ago
99.98 % uptime
Today
Arcserve UDP Cloud Hybrid AWS ? Operational
90 days ago
100.0 % uptime
Today
Arcserve UDP Cloud Hybrid JP ? Operational
90 days ago
99.98 % uptime
Today
Arcserve UDP Cloud Hybrid US-CA ? Operational
90 days ago
99.98 % uptime
Today
Arcserve UDP Cloud Hybrid UK ? Operational
90 days ago
99.98 % uptime
Today
OneSystem - onesystem.storagecraft.com Operational
90 days ago
100.0 % uptime
Today
OneSystem - onesystem.exablox.com Operational
90 days ago
100.0 % uptime
Today
Management Portals Operational
90 days ago
100.0 % uptime
Today
License Management Portal EU ? Operational
90 days ago
100.0 % uptime
Today
License Management Portal US ? Operational
90 days ago
100.0 % uptime
Today
Arcserve License Portal – AERP Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be performing scheduled maintenance on our Cloud Infrastructure to apply the latest Cumulative Update for Windows Server and Security Updates.

Arcserve UDP Service Interruptions:

We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.

Affected Services:

All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.

Maintenance Window:

Date: January 21, 2025
Start Time: 04:30 AM UTC

Duration: Up to 9 hours

This update will include the latest security patches and performance improvements for all managed Windows Server instances. During this maintenance, servers may require one or more reboots to apply the updates effectively.

Next Steps: We will provide updates on the progress of this maintenance. If you encounter any issues or have questions, please contact our support team.

Posted on Jan 09, 2025 - 12:55 UTC
We will be performing scheduled maintenance on our Cloud Infrastructure to apply the latest Cumulative Update for Windows Server and Security Updates.

Arcserve UDP Service Interruptions:

We recommend pausing the UDP plans to prevent incoming replication jobs from being affected during the reboot process. After maintenance is complete, resume the plans and restart data replication.

Affected Services:

All Windows Server instances within the affected regions may experience brief periods of downtime during this update process.

Maintenance Window:

Date: January 22, 2025
Start Time: 04:30 AM UTC

Duration: Up to 9 hours

This update will include the latest security patches and performance improvements for all managed Windows Server instances. During this maintenance, servers may require one or more reboots to apply the updates effectively.

Next Steps: We will provide updates on the progress of this maintenance. If you encounter any issues or have questions, please contact our support team.

Posted on Jan 09, 2025 - 12:57 UTC
Past Incidents
Jan 13, 2025

No incidents reported today.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Resolved - This incident has been resolved.
Jan 10, 13:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 13:16 UTC
Identified - A number of customers utilizing our US, UK and Japan Data Centre may experience issues performing backups and replications to Arcserve Cloud. Our engineering team is working to restore service, and we will provide periodic updates.

Regards,
Arcserve Support

Jan 10, 11:51 UTC
Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025

No incidents reported.

Jan 1, 2025

No incidents reported.

Dec 31, 2024

No incidents reported.

Dec 30, 2024

No incidents reported.