Update - We are continuing to monitor for any further issues.
Sep 22, 2022 - 19:14 UTC
Update - We are continuing to monitor for any further issues.
Sep 06, 2022 - 23:17 UTC
Update - We are continuing to monitor for any further issues.
Aug 25, 2022 - 03:20 UTC
Update - We are continuing to monitor for any further issues.
Aug 23, 2022 - 06:48 UTC
Update - We are continuing to monitor for any further issues.
Aug 19, 2022 - 00:08 UTC
Update - We are continuing to monitor for any further issues.
Aug 15, 2022 - 01:56 UTC
Update - We are continuing to monitor for any further issues.
Aug 12, 2022 - 04:51 UTC
Update - We are continuing to monitor for any further issues.
Aug 10, 2022 - 23:55 UTC
Update - We are continuing to monitor for any further issues.
Aug 08, 2022 - 23:55 UTC
Update - We are continuing to monitor for any further issues.
Aug 08, 2022 - 02:35 UTC
Update - We are continuing to monitor for any further issues.
Aug 03, 2022 - 01:00 UTC
Update - We are continuing to monitor for any further issues.
Aug 02, 2022 - 03:21 UTC
Update - We are continuing to monitor for any further issues.
Aug 01, 2022 - 13:59 UTC
Update - We are continuing to monitor for any further issues.
Jul 28, 2022 - 23:01 UTC
Update - We are continuing to monitor for any further issues.
Jul 27, 2022 - 22:55 UTC
Update - We are continuing to monitor for any further issues.
Jul 26, 2022 - 22:58 UTC
Update - We are continuing to monitor for any further issues.
Jul 26, 2022 - 02:45 UTC
Update - We are continuing to monitor for any further issues.
Jul 24, 2022 - 23:20 UTC
Update - We are continuing to monitor for any further issues.
Jul 21, 2022 - 23:15 UTC
Update - We are continuing to monitor for any further issues.
Jul 20, 2022 - 12:10 UTC
Update - We are continuing to monitor for any further issues.
Jul 20, 2022 - 00:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 2022 - 03:03 UTC
Update - Engineering has begun enabling affected machines for upload and over the next few days we expect all machines to be enabled.

Be advised that for Engineering to enable affected machines to upload, version 7.6.0 or later of ImageManager is required. Recent versions of ImageManager can be downloaded from:
https://www.arcserve.com/software-downloads

Partners that prefer to reseed a machine rather than re-upload it need to first delete the replication job then follow the steps outlined in this article:
https://support.storagecraft.com/s/article/How-to-Re-seed-a-machine-to-the-StorageCraft-Cloud-Services?language=en_US

Jul 17, 2022 - 18:08 UTC
Update - Engineering has begun enabling affected machines for upload and over the next few days we expect all machines to be enabled.

Be advised that for Engineering to enable affected machines to upload, version 7.6.0 or later of ImageManager is required. Recent versions of ImageManager can be downloaded from:
https://www.arcserve.com/software-downloads

Partners that prefer to reseed a machine rather than re-upload it need to first delete the replication job then follow the steps outlined in this article:
https://support.storagecraft.com/s/article/How-to-Re-seed-a-machine-to-the-StorageCraft-Cloud-Services?language=en_US

Jul 16, 2022 - 19:40 UTC
Update - Engineering has begun enabling affected machines for upload and over the next few days we expect all machines to be enabled.

Be advised that for Engineering to enable affected machines to upload, version 7.6.0 or later of ImageManager is required. Recent versions of ImageManager can be downloaded from:
https://www.arcserve.com/software-downloads

Partners that prefer to reseed a machine rather than re-upload it need to first delete the replication job then follow the steps outlined in this article:
https://support.storagecraft.com/s/article/How-to-Re-seed-a-machine-to-the-StorageCraft-Cloud-Services?language=en_US

Jul 15, 2022 - 22:03 UTC
Update - Engineering will start enabling affected machines for uploads starting tomorrow and over the next few days we expect all machines to be enabled
Jul 15, 2022 - 00:36 UTC
Update - Uploads and conversions have been enabled for unaffected machines. Remediation work continues on affected machines and we will update accordingly.
Jul 13, 2022 - 23:55 UTC
Update - We are continuing to investigate this issue.
Jul 12, 2022 - 20:40 UTC
Investigating - We are currently investigating an issue where some machines are not converting uploaded images following the 3.2 release. Uploads for affected machines have been disabled and our development team is engaged.
Jul 11, 2022 - 15:24 UTC
Update - Some customers are reporting performance issues when virtualizing in AUSE1. Boot time, login time and overall responsiveness can be very slow. The issue seems to primarily impact servers running Windows Server 2012 R2.
Some customers report improved performance when they install the 215 virtio driver build (Link Updated):
https://fedorapeople.org/groups/virt/virtio-win/direct-downloads/archive-virtio/virtio-win-0.1.215-2/virtio-win-guest-tools.exe

Jul 05, 2022 - 10:44 UTC
Update - Some customers are reporting performance issues when virtualizing in AUSE1. Boot time, login time and overall responsiveness can be very slow. The issue seems to primarily impact servers running Windows Server 2012 R2.
Some customers report improved performance when they install the 215 virtio driver build (Link Updated):
https://fedorapeople.org/groups/virt/virtio-win/direct-downloads/archive-virtio/virtio-win-0.1.215-2/virtio-win-guest-tools.exe

Jun 27, 2022 - 09:16 UTC
Investigating - Some customers are reporting performance issues when virtualizing in AUSE1. Boot time, login time and overall responsiveness can be very slow. The issue seems to primarily impact servers running Windows Server 2012 R2.
Some customers report improved performance when they install the 215 virtio driver build (Link Updated):
https://fedorapeople.org/groups/virt/virtio-win/direct-downloads/archive-virtio/virtio-win-0.1.215-2/virtio-win-guest-tools.exe

Jun 23, 2022 - 21:52 UTC
Arcserve Business Continuity Cloud Operational
90 days ago
100.0 % uptime
Today
Arcserve UDP Cloud Direct Operational
90 days ago
99.97 % uptime
Today
Arcserve UDP Cloud Direct JP ? Operational
90 days ago
99.98 % uptime
Today
Arcserve UDP Cloud Direct US-CA ? Operational
90 days ago
99.93 % uptime
Today
Arcserve UDP Cloud Direct US-NY ? Operational
90 days ago
99.98 % uptime
Today
Arcserve UDP Cloud Direct UK ? Operational
90 days ago
99.98 % uptime
Today
Arcserve UDP Cloud Hybrid Operational
90 days ago
99.86 % uptime
Today
Arcserve UDP Cloud Hybrid AWS ? Operational
90 days ago
100.0 % uptime
Today
Arcserve UDP Cloud Hybrid JP ? Operational
90 days ago
99.45 % uptime
Today
Arcserve UDP Cloud Hybrid US-CA ? Operational
90 days ago
100.0 % uptime
Today
Arcserve UDP Cloud Hybrid UK ? Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Archiving Operational
90 days ago
99.92 % uptime
Today
Arcserve Cloud Archiving JP Operational
90 days ago
99.77 % uptime
Today
Arcserve Cloud Archiving US-CA Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Archiving UK Operational
90 days ago
100.0 % uptime
Today
OneSystem - onesystem.storagecraft.com Operational
90 days ago
100.0 % uptime
Today
OneSystem - onesystem.exablox.com Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Services (DRaaS) Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Services (DRaaS) Australia Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Services (DRaaS) Canada Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Services (DRaaS) Ireland Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Services (DRaaS) US-VA Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Services (DRaaS) US-UT Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Services (DRaaS) GCP Australia Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Services (DRaaS) GCP Canada Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Services (DRaaS) GCP Germany Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Services (DRaaS) GCP US Central Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Services (DRaaS) GCP US West Operational
90 days ago
100.0 % uptime
Today
Arcserve Cloud Backup Operational
90 days ago
100.0 % uptime
Today
StorageCraft Cloud Backup Australia Operational
90 days ago
100.0 % uptime
Today
StorageCraft Cloud Backup Canada Operational
90 days ago
100.0 % uptime
Today
StorageCraft Cloud Backup Ireland Operational
90 days ago
100.0 % uptime
Today
StorageCraft Cloud Backup US-UT Operational
90 days ago
100.0 % uptime
Today
Arcserve File Backup and Recovery Operational
90 days ago
99.73 % uptime
Today
Arcserve File Backup and Recovery Australia Operational
90 days ago
99.19 % uptime
Today
Arcserve File Backup and Recovery Ireland Operational
90 days ago
100.0 % uptime
Today
Arcserve File Backup and Recovery US-UT Operational
90 days ago
100.0 % uptime
Today
Management Portals Operational
90 days ago
100.0 % uptime
Today
License Management Portal EU ? Operational
90 days ago
100.0 % uptime
Today
License Management Portal US ? Operational
90 days ago
100.0 % uptime
Today
Test Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be performing the maintenance on stc-director database for onesystem.storagecraft.com and that may have brief impact on New Public OneSystem users

Maintenance Start: Feb 05, 2023 @ 12:30 PM UTC
Maintenance End : Feb 05, 2023 @ 01:30 PM UTC

For any additional queries, please contact us through: https://support.arcserve.com

Regards,
Arcserve Support

Posted on Jan 27, 2023 - 17:53 UTC
Past Incidents
Jan 28, 2023

No incidents reported today.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023
Completed - The scheduled maintenance has been completed.
Jan 18, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 16:01 UTC
Scheduled - To unify and strengthen the authentication process with other Arcserve portals, the login mechanism to Arcserve Cloud Direct will change from its current built-in authentication system to Arcserve Identity on 18th January 2023, at 16:00 UTC.

Partners with existing Arcserve support portal accounts will be updated automatically and able to use the same login credentials. Customers who do not yet have access will need to go through the Arcserve Identity activation process.

Detailed instructions will be emailed to all customers.

Jan 17, 23:28 UTC
Resolved - This issue has been resolved. The problem was an automated audit which was causing some backend processes to fail. Uploads were not affected during this time.
Jan 18, 13:17 UTC
Investigating - We are currently investigating an issue related with backups (FBR) not working for some customers as expected in our Sydney data center. We regret any inconvenience that this may cause you.
Jan 12, 07:30 UTC
Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.