Thank you for using Arcserve Cloud Service (UDP Cloud Hybrid/Email Archiving). This is to inform you that we have scheduled critical maintenance for infrastructure nodes. During this maintenance window, our team will be performing necessary updates and optimizations to ensure the continued reliability and performance of infrastructure nodes. We don’t expect any major impact during the maintenance window; however, some systems may see brief outage.
Thursday, Aug 1, 2024, 13:00 pm - Wednesday, Aug 1, 2024, 23:00 pm / (Japan time)
[Target] JPN (East Japan) Region
[Description/Impact] During this maintenance, our team will be performing necessary hardware updates and optimizations. Please check the following for the impact on your product.
・During this period access to the instance and replication jobs may be intermittently stopped. ・If a replication job is started during the maintenance period, replication will restart automatically after the maintenance ends. ・Microsoft 365 backup jobs originating from Cloud Hybrid during the maintenance window may fail. ・Intermittent occurrence of the above mentioned is expected during the maintenance period. If you are concerned about this impact, we recommend that you change the execution time.
< Arcserve Email Archiving Cloud customers> ・During the period, you may not be able to access the instance or transfer archived emails from the mail server, and emails replicated for archiving may remain in the queue on the mail server.
Please contact our Support Center if you have any concerns during this time.